SAP C4C

SAP Hybris Cloud for Customer (C4C)

SAP C4C is a cloud CRM that brings Marketing, Sales, Commerce and Customer Service together.

Newsxsys Technologies

Helping you create strong and powerful personal connections through enhanced, seamless customer experiences.

SAP Ariba Network

Sell smarter: bring sales, service, and social engagement together in an integrated SaaS CRM system
Enhance customer service: gain a 360° view of customers to understand their needs; use real-time customer analytics and predictive insight to improve customer interactions
Increase team productivity through better collaboration: run your business anywhere, anytime on any device
Set up and run quickly and cost-effectively

SAP Cloud for Marketing

Marketing Funds: Used to assign and track both marketing budgets planned for and the actual marketing spending

Campaigns: Cover all measures within the campaign management process (e.g. channel determination, assignment of forms and target groups, campaign execution and response tracking

Target Group: Used to define subsets of customers or prospects to be addressed in a campaign to target the right customers or prospects for each campaign.

E-Mail Execution: Direct E-Mail campaigns send personalized HTML e-mail messages directly from the SAP Cloud for Customer system to each account or contact of the assigned target group (with valid e-mail address).

Lead Generation: Created in order to record raw data that is derived from campaigns, trade shows, and other marketing activities. You can also edit leads, and convert leads to follow-on items, such as opportunities or accounts and contacts, to drive sales activity.

SAP Cloud for Sales

Lead: Capture information from potential clients or customers that can then lead to a sale

Account and Contact: Make fast account updates, get complete customer intelligence and keep everyone in the loop so that you and your team are delivering the right impact in every customer conversation

Opportunity: Accelerate sales wins by rapidly tracking activities, collaborating with internal teams, customers and partners, keeping tabs on the competition, and obtaining guided selling materials for each deal

Sales Quote: Create and submit quotes to align with your internal approval process

Sales Order: Utilizing the robust integration features available on the back end, you can also create sales orders

SAP Cloud for Service

Incoming Communications: Via configured communication channels (e.g. e-mail, social media accounts, phone calls, and live chat)

Processing: Automatic steps, applied by the system (e.g. text analysis or real-time customer lookup), and manual steps performed by customer service roles further clarify and categorize the customer’s issue

Resolve Issue: From simple to complex cases, ease of use is critical for the agents

Response: Response flexibility enables the agent to respond to the customer using either the original communication channel or switch to a new method of communication.

Close: The ticket is completed by the agent; individuals, managers, or teams can use analytics to review whether they are meeting their own performance goals or benchmarks

Integrating SAP Cloud for Customer with SAP On-Premise Solution

SAP offers pre-packaged integration content (iFlows) built on top of its integration technology. The technology has two flavors, resulting in two ways of integrating SAP cloud for customer with SA on-premise solutions using the following:

SAP Netweaver Process Integration (PI), or
SAP HANA Cloud Integration (HCI)

The SAP customer relationship management (CRM) and SAP ERP solutions can be integrated with SAP cloud for customer, either using an on-premise PI or on the cloud using HCI.

Let our SAP experts help you get the most from your Cloud for Customer (C4C) investment

With many years of experience and thousands of successful deployments, We have SAP Certified consultants who knows how to help you get the best from your SAP budget. We listen to what you want to achieve, then guide your technology experience to find the best way to unlock the potential from your SAP investment.