SAP C4C is a cloud CRM that brings Marketing, Sales, Commerce and Customer Service together.
Enable bi-directional communication between an SAP Hybris Cloud for Customer (C4C) and SAP ECC using SAP Process Integration (PI)
Sync Prospects created in C4C to SAP ECC as Customer with specific customer account group
Sync Accounts created in C4C to SAP ECC as Customer with specific customer account group
Manually change of Prospects or Sync Accounts to other account group (Sold to Party) in SAP ECC and then Sync Customers from SAP ECC to SAP C4C.
Sync Contacts created in C4C to SAP ECC as Contact and Vice versa
Unidirectional Synchronization of below data from SAP ECC to SAP Cloud for Customer (C4C)
Sync Material Category created in SAP ECC to C4C as Product Category
Sync Material created in SAP CC to C4C as Product
Replicated from SAP ECC to C4C
Standard Info Cubes to be integrated from SAP HR module to C4C.
Standard Offline Pricing Integration – Transfer ERP Prices to C4C
Sales Area Specific base Prices
Customer Specific Prices
No Scaling is required
Sales Order Integration
Quotes created in C4C synced to SAP ECC as Sales Order request
Custom Additional fields are required while integrating quotes to SAP ECC
Enable External pricing – Request Pricing from SAP ECC System for Sales Quotes
Enable Product Availability Check
Enable Customer Credit Status Check for Sales Quotes
Sales Order Request will be manually converted to Sales Order in SAP ECC
Replicate Sales Order Created from SAP ECC to C4C
Provide SAP ECC, SAP PI components list to be enabled or deployed by basis team.
SAP offers pre-packaged integration content (iFlows) built on top of its integration technology. The technology has two flavors, resulting in two ways of integrating SAP cloud for customer with SA on-premise solutions using the following:
• SAP Netweaver Process Integration (PI), or
• SAP HANA Cloud Integration (HCI)
The SAP customer relationship management (CRM) and SAP ERP solutions can be integrated with SAP cloud for customer, either using an on-premise PI or on the cloud using HCI.
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